AI behavior
Review system prompts, knowledge items, fallback settings, and whether the workflow has enough context to answer correctly.
Prompt review
Knowledge checks
Fallback behavior
Last updated June 2026
TL;DRSarvadrik AI support covers AI service setup, embeds, knowledge configuration, customer intake, leads, logs, provider errors, webhook delivery, and production readiness. Start by reproducing the issue and checking logs.
Support
Help for setup, testing, and production fixes.
Use support when an AI service is not behaving correctly, an intake flow is not linking, an embed is blocked, or a production check needs review.
SAT
Sarvadrik AI Team
AI Services Platform· Updated June 2026
Common issue
Embed setup
Debug source
Logs and messages
Best test
E2E script
Priority
Production flows
Lead capture
Confirm capture is enabled, contact intent is detected, and records include conversation and visitor context.
Contact form
Lead records
Conversation linking
Embeds
Check allowed domains, script placement, interface appearance, and whether the production URL matches the service settings.
Allowed domains
Widget load
Styling settings
Provider and API
Verify environment variables, OpenRouter availability, service role access, support logs, and webhook results.
API keys
Latency logs
Webhook status
Before asking for support
Send one test interaction and note the conversation id if available.
Check the logs page for failed or fallback chat completion events.
Submit one test intake or lead and confirm it appears in the dashboard.
Run the E2E script against the environment you deployed.
Support goal
The fastest support path is to reproduce the issue, identify the exact failed step, and confirm the database record that should have been written.
Reproduce
Inspect logs
Verify rows
Retest flow